Cancellation policy

We understand that circumstances may change after placing an order. Please review our cancellation terms below.

In-Stock Orders

Orders for in-stock items may be cancelled prior to shipment. A 3% cancellation fee will be deducted from the refund total to cover non-refundable payment processing and administrative costs.

Pre-Orders

Pre-orders may be cancelled prior to shipment; however, due to allocation commitments and inventory planning, a 5% cancellation fee will be deducted from the refund total.

Cancellation requests must be submitted before the order has shipped. Once an order has been shipped, it cannot be cancelled and will fall under our standard return policy (if applicable).

By placing an order with us, you acknowledge and agree to this Cancellation Policy.

In-Store Pickup Cancellation Policy

When you place an order for In-Store Pickup, the requested items are immediately reserved and removed from available inventory to ensure they are ready for you.

If you decide to cancel your order after selecting In-Store Pickup or choose not to pick up your order, a 5% cancellation fee will be deducted from your refund. This fee helps cover payment processing fees, inventory handling, and administrative costs associated with reserving and restocking your items.

By selecting In-Store Pickup at checkout, you acknowledge and agree to this cancellation policy.

If you are unable to pick up your order, please contact us as soon as possible. We are happy to work with you on alternative arrangements whenever possible.